Lite
Free
- 1 website chat
- Shared inbox
- 2 team members
- Contact form
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NextWorkflow Tools
NextChat
One Shared Inbox for Every Question People Send You
Questions come in through your website, email, and social media, and it's hard to tell who answered what. NextChat brings them into one inbox with tickets and a help center, so every question has an owner and nothing slips.
- See website chat, email, WhatsApp, Instagram, and Messenger in one inbox
- Turn emails into tickets with a clear owner
- Answer common questions once, in a help center
- Add an AI assistant when you're ready
At a Glance
Best
Organizations with 2 to 25 people answering clients, members, or donors
Channels
Website chat, email, WhatsApp, Instagram, Messenger, Telegram, SMS
Contacts
Unlimited on every plan
Start
Free
Everyone Sees the Same Inbox
- Every channel lands in one shared inbox
- Assign a conversation so everyone knows who has it
- Saved replies for the questions you answer every day
Nothing Falls Through the Cracks
- Emails become tickets with a status and an owner
- Route requests to the right department
- Contact history in one place, so no one starts from zero
Answer Once, Help Many
- A help center for your most common questions
- Chat flows for the predictable paths you design
- After-hours messages so people know when to expect a reply
Connect It to the Rest of Your Work
- API and webhooks on Starter and up
- AI assistants on Starter and up, using your own AI key
- Your own branding and dashboard domain on Team and Organization
Plans
Starter
$29 /month
Billed monthly
- 3 team members
- Live chat, email, and 1 connection per messaging channel
- Tickets from email
- Help center
- API and webhooks
Team
Most popular$59 /month
Billed monthly
- 10 team members
- Every channel
- Ticket routing and departments
- 5 AI assistants (your own AI key)
- API, webhooks, and your own branding
Organization
$119 /month
Billed monthly
- 25 team members
- Unlimited workspaces and channels
- Help center on your own domain
- AI copilot
Yearly saves compared with monthly. Both open secure checkout.
Yearly plans: two months free. Try Starter or Team free for 7 days. More people: $15 a month for each 5.
Want help getting started? Add Done-for-You right after checkout ($499), or book Quick Start ($149) anytime.
Questions
How is this different from NextMsg?
NextMsg puts an AI assistant first, with people stepping in on exceptions. NextChat puts your team first, with structure: tickets, owners, and a help center. Many teams use both.
Is Lite really free?
Yes. One website chat and a shared inbox for two people. Upgrade when you need more channels, tickets, or teammates.
What does "your own AI key" mean?
You connect your own AI account, so you control the cost and the usage.
Do I pay for WhatsApp?
WhatsApp Business messages are billed to your account.
Can I get help setting it up?
Yes. Add Done-for-You right after checkout, or book Quick Start anytime.
Not sure which tool fits?
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